Frequently asked questions

We charge a flat rate, not an hourly rate — starting at $140 for the visit. Multi-task visits are scoped as one flat-rate job, not a separate charge per task.

Most jobs are quoted flat-rate based on scope. We provide a written estimate before work starts. If we find something unexpected on-site, we'll tell you before proceeding and get your approval.

Yes — for most repairs, send 2–3 photos and we'll return a price within 2 hours. Larger renovation scopes require an on-site visit, which is free.

Photo quotes are free and returned within 2 hours. On-site estimates for renovation or larger scopes are also free.

We accept credit cards (Visa, Mastercard, Amex), Zelle, and bank transfer. A small card-processing fee may apply. Payment is due upon job completion.

For most standard jobs, no deposit is required. For larger renovation projects (over $1,000), we may ask for a 30–50% deposit to secure materials and crew time.

Most standard jobs are scheduled within 48–72 hours. Same-day and next-day emergency slots are available for urgent needs — call (786) 514-5581.

We work 7:00 AM – 7:00 PM Monday–Friday and 10:00 AM – 6:00 PM on weekends. After-hours and weekend emergency slots are available for urgent repairs.

Yes — and we encourage it. A multi-task visit means one service minimum, one crew, and one visit window. Much more efficient than booking separate appointments.

Yes, we ask that an adult (18+) be present for all jobs. For property managers and STR hosts managing remotely, we can coordinate access with lockbox codes or smart locks.

We ask for at least 24 hours notice for cancellations or rescheduling. Last-minute cancellations (under 4 hours) may be subject to a scheduling fee.

Yes. SmartSpaceInnovations carries general liability insurance on every job. We can provide a certificate of insurance (COI) on request — typically same day.

Yes — we issue COIs same day and can name your building management company or HOA as additional insured on the certificate.

Yes, available immediately. Property managers and commercial clients can request a W9 before the first job.

Yes. All crew members are covered under our workers' compensation policy.

Yes — we work in condos across Miami-Dade, Broward, and Palm Beach regularly. We coordinate with building management for access and work within HOA rules on every job.

Most interior work (painting, drywall repair, furniture assembly, TV mounting) does not require building approval. Work that involves drilling through structural elements or modifying plumbing/electrical may — we'll advise before starting.

Yes — Miami-Dade condos frequently have concrete or CMU block walls. We carry hammer-drill anchors rated for masonry and handle this daily. Cable concealment on concrete is limited, so we'll tell you honestly what your wall allows and quote the options upfront.

Yes — we schedule work within your building's approved hours and use tools that minimize noise disruption to neighbors.

Yes. We stand behind our workmanship. If something we repaired fails within 30 days due to our workmanship, we'll come back and fix it at no charge. Material failures (manufacturer defects) are handled through the manufacturer.

The warranty covers our labor and technique — not material failures, normal wear and tear, damage caused by subsequent misuse, or issues that were pre-existing when we arrived.

Call or text us at 786-514-5581 within 30 days of the original service date. Describe the issue and we'll schedule a follow-up visit.

We serve Miami-Dade, Broward, and Palm Beach counties. Our base is in Coral Gables, and we schedule by route to minimize travel time for customers.

Most of Miami-Dade and Broward are covered without travel surcharges. Some outer Palm Beach County locations and the Florida Keys may carry a travel fee — we'll disclose it upfront before scheduling.

We serve select Keys locations on a case-by-case basis. Contact us and we'll confirm coverage for your address.

No — we specialize in South Florida.